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NOC 64409: Other customer and information services representatives
NOC 64409 is a TEER 4 occupation. TEER 4 and 5 work does not count for Express Entry, but some provincial and pilot programs accept it.
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Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
Job titles filed under this code
Official example titles
- accounts information clerk
- bus information clerk
- complaints clerk - customer service
- contact centre agent - customer service
- courtesy desk clerk
- customer service representative - call centre
- enquiries clerk
- information clerk - customer service
- lost-and-found clerk
- order desk agent
- public relations clerk
- tourist information clerk
Not this code
Close occupations that have their own code
- Airline ticket and service agents → 64312
- Customer and information services supervisors → 62023
- Customer services representatives - financial institutions → 64400
- Receptionists → 14101
- Retail salespersons and visual merchandisers → 64100
- Ticket and information clerk (except airline) → 64313 Ground and water transport ticket agents, cargo service representatives and related clerks
Main duties
This group performs some or all of the following duties:
Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
What this code means for Express Entry
FSW needs TEER 0–3 work.
CEC needs TEER 0–3 work.
Not in a Federal Skilled Trades group.
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Employment requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Good to know
- Progression to supervisory positions is possible with experience.