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- NOC 64312
NOC 64312: Airline ticket and service agents
NOC 64312 is a TEER 4 occupation. TEER 4 and 5 work does not count for Express Entry, but some provincial and pilot programs accept it.
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Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
Job titles filed under this code
Official example titles
- airline baggage agent
- airline cargo agent
- airline load planner
- airline passenger agent
- airline reservation agent
- airline ticket agent
- baggage tracer - airline
- client service representative - airline
- counter services agent - airline
- customer service agent - airline
- station agent - airline
Not this code
Close occupations that have their own code
- Airline sales and service agents supervisor → 62022 Accommodation, travel, tourism and related services supervisors
- Baggage handler → 65210 Support occupations in accommodation, travel and facilities set-up services
- Ground and water transport ticket agents, cargo service representatives and related clerks → 64313
- Travel counsellors → 64310
Main duties
This group performs some or all of the following duties:
Airline passenger, baggage and ticket agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes
- Trace lost, delayed or misdirected baggage for customers.
Airline cargo and freight agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
What this code means for Express Entry
FSW needs TEER 0–3 work.
CEC needs TEER 0–3 work.
Not in a Federal Skilled Trades group.
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Employment requirements
- Completion of secondary school is usually required.
- Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
- Airline station agents usually require experience as a ticket, baggage or cargo agent.
- Load planners require a restricted radio operator's licence and usually require airline operations experience.
Good to know
- Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
- Progression to supervisory positions is possible with experience.