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NOC 14101: Receptionists
NOC 14101 is a TEER 4 occupation. TEER 4 and 5 work does not count for Express Entry, but some provincial and pilot programs accept it.
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Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.
Job titles filed under this code
Official example titles
- answering service operator
- appointment clerk
- business receptionist
- dental receptionist
- hospital admitting clerk
- medical receptionist
- office reception clerk
- receptionist
- switchboard operator
- telephone operator
- telephone service assistant
- telereceptionist
- toll operator
Also included: mail and message distribution clerk; medical office assistant
Main duties
This group performs some or all of the following duties:
Receptionists
- Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
- Schedule appointments, using manual or computerized systems
- Record bookings, handle credit card checks, receive payment, issue receipts.
Hospital admitting clerks
- Interview patients to obtain and process information required to provide hospital and medical services
- Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
Switchboard and answering service operators
- Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
- Answer telephones and record and relay messages.
Telephone operators
- Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
What this code means for Express Entry
FSW needs TEER 0–3 work.
CEC needs TEER 0–3 work.
Not in a Federal Skilled Trades group.
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Employment requirements
- Completion of secondary school is usually required.
- On-the-job training may be provided.
Good to know
- Some receptionists are required to be bilingual or multilingual to perform their duties.
- Progression to supervisory positions is possible with experience.