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NOC 12010: Supervisors, general office and administrative support workers
NOC 12010 is a TEER 2 occupation. It counts as skilled work for Express Entry under FSW and CEC. It is not on any 2026 category list, so candidates compete in general and program rounds.
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Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.
Job titles filed under this code
Official example titles
- clerical supervisor
- data entry supervisor
- filing clerks supervisor
- hospital admitting clerks supervisor
- personnel clerks supervisor
- records office supervisor
- registry supervisor
- switchboard operators supervisor
Also included: operations supervisor
Not this code
Close occupations that have their own code
- Office manager → 13100 Administrative officers
- Supervisors, finance and insurance office workers → 12011
- Supervisors, library, correspondence and related information workers → 12012
- Supervisors, mail and message distribution occupations → 72025
- Supervisors, supply chain, tracking and scheduling coordination occupations → 12013
Main duties
This group performs some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
What this code means for Express Entry
TEER 0–3 work counts toward the Federal Skilled Worker Program.
One year of this work in Canada can qualify for the Canadian Experience Class.
Not in a Federal Skilled Trades group.
CRS points from November 3, 2026
NOC 12010 is not on IRCC's high-wage occupations list. From November 3, 2026, Canadian work in it earns only the work-length points, and a job offer in it adds no CRS points (it can still count for program eligibility).
IRCC high-wage list (list from 2023 to 2025 wage data, read 2026-10-16) · CRS calculator with the new rules
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Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised is usually required.
- Experience in the occupation supervised is usually required.
Codes in the same group
Official sources
- noc.esdc.gc.caNOC 2021 Version 1.0: 12010 Supervisors, general office and administrative support workers
- statcan.gc.caStatistics Canada: National Occupational Classification (NOC) 2021 Version 1.0
- canada.caIRCC: Find your National Occupational Classification (NOC)
- canada.caIRCC: Express Entry, who can apply