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NOC 22221: User support technicians
NOC 22221 is a TEER 2 occupation. It counts as skilled work for Express Entry under FSW and CEC. It is not on any 2026 category list, so candidates compete in general and program rounds.
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User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Job titles filed under this code
Official example titles
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- hardware installation technician
- hardware technical support analyst
- help desk technician
- software installation technician
- software technical support analyst
- systems support representative
- technical support analyst
- technical support supervisor
- user support technician
Main duties
This group performs some or all of the following duties:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
What this code means for Express Entry
TEER 0–3 work counts toward the Federal Skilled Worker Program.
One year of this work in Canada can qualify for the Canadian Experience Class.
Not in a Federal Skilled Trades group.
CRS points from November 3, 2026
NOC 22221 is not on IRCC's high-wage occupations list. From November 3, 2026, Canadian work in it earns only the work-length points, and a job offer in it adds no CRS points (it can still count for program eligibility).
IRCC high-wage list (list from 2023 to 2025 wage data, read 2026-10-16) · CRS calculator with the new rules
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Employment requirements
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
Good to know
- Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.